Covid -19 and Impressive Memories

Covid -19 and Impressive Memories

Unless you’ve been living under a stone recently you will be well aware that Covid-19 is making its unwelcome presence increasingly well known amongst us.

Until such times as we know more, or have further guidelines, I would like to take this opportunity to keep customers informed as to how I am dealing with the impact of the Coronavirus here at Impressive Memories.

Due to the nature of my work which often involves contact with new & young babies/children, people with serious & terminal illness, elderly customers and pets, I already follow procedures to ensure a clean and safe environment for anyone visiting. 

Making a Booking

You are still very welcome to make a booking. If you then feel unwell and wish to amend your booking you are welcome to do this via the link in your confirmation booking up to 48 hours before. If you should develop symptoms within the 48 hours before your booking please contact me on 07837800353 and we will discuss the safest options for us all. 

Visiting the Studio

If you have a prearranged booking please arrive and enter the studio by the main studio doors (not my personal front door/doorbell). If you arrive early and other customers are still here, please wait in your car in the driveway until others leave and I have had time to wipe down surfaces and floors with appropriate cleaning materials. 

As much as I want you to enjoy your visit and for it to be a thoroughly enjoyable and memorable experience, could I please ask (in the short term) that only essential people come to the appointment. You are more than welcome to take photographs or videos to share with friends and family while you are here. Let’s also keep bags etc to a minimum. 

I have antibacterial hand wipes which we will all use on arrival. Or you can bring your own if you prefer. 

Jewellery and display items (which are cleaned regularly anyway) will still be here but (in the short term) these should not be handled.

Again, in the short term, no toilet facilities will be offered during your visit. (Please don’t pee on my daffodils either - thanks)

If you do not have a prearranged booking please do not arrive unannounced. 

Home Visits

For the foreseeable future, home-visits will not be offered. 

Memorial/Bereavement Call Outs

These are unaffected yet. I will be following the guidance of those within the medical/funeral industry. As ever, each case is decided on an individual basis and will continue that way until further guidance is offered. 

Collecting Completed Orders from Impressive Memories

We will have prearranged the date and time for you to collect your completed orders. Please be punctual and follow the same advice as above - if you arrive and others are here, please wait outside until they have left, before entering via the main studio doors.

Waving and smiling are still allowed.  

Online Orders

Element/Fingerprint kits

If you are posting fingerprints/elements back to me I trust that you have done all you can to maintain a safe and clean environment whilst capturing the prints/elements. Please consider your safety and mine, as I do the same before sending items to you.

Delivery of Completed Orders

At this stage 15.03.2020, Royal Mail has not made any changes to their Special Delivery service, but they have changed the process used to sign for your packages. As far as I am aware your postie will not ask you to digitally sign but they will do this on your behalf. This signature will still be the indicator that your parcel has been delivered successfully.

If you have any concerns about this and wish to postpone the delivery of your order please contact me asap. 

You will still receive an email the day your item is posted, with your tracking code, and it will arrive by 1pm the following day.

CONCLUSION

I’m approaching this with as much common sense as I can. It is a strange situation we find ourselves in and we can only do our best to keep the impact of the virus to a minimum. 

If you have any concerns or questions you are welcome to contact me by email [email protected]

It goes without saying that I will continue to do everything I can to help you capture your Impressive Memories. I would ask that you are honest and open with me during the coming weeks (months?) and that we work together, under the guidance of medical/professionals to ensure your safety and mine. 

Stay safe, I’m sure normality will return soon! 

Jen x



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