Terms & Conditions

Impressive Memories Jewellery

Making a Booking to visit Impressive Memories

To make a booking at Impressive Memories, I ask for a £15 deposit to secure your agreed time and date. This will be deducted from your total on the day of your appointment.  Booking payment can be made via my website at www.impressivememories.co.uk

Cancelling or Rescheduling a Booking

Cancellation of a booking can be made 7 days prior to your appointment and refund will be given.  If you require to reschedule your appointment you can do so up to 48 hours prior to your booking. Booking deposit will not be refunded and cannot be rescheduled within 48 hours of the booking.

Order Payment

When attending an appointment with myself, you agree to pay 50% of your outstanding order total (minus the booking fee) on the day of your appointment.  The balance is due on collection within 7 days of being notified that your order is completed.

If ordering online, or without a booking appointment full payment is required before your order will commence production.

Payment is accepting in cash, Paypal, Credit Card or Bank Transfer. (Fees may apply for using Paypal & Credit Card ).

Cancellation of a Jewellery Order

If you order jewellery from Impressive Memories without booking an appointment, you may cancel your order at any point prior to me posting your impression kit, for a full refund. If you decide to cancel your order once I have posted your impression kit, but before commencing production of your order, I will refund your order value less a £10.00 administration fee plus the cost of the impression kit and postage. If you return the impression kit to me in an unused and reusable condition, I will refund the cost of the kit. Once I have started producing your bespoke order I cannot cancel your order for any reason.

If you order jewellery from Impressive Memories having attended an appointment, then wish to cancel your order at any point prior to me commencing production of your order, I will refund your payment made, less a £10.00 administration fee plus the cost of the impression kit used. Once I have started producing your bespoke order I cannot cancel your order for any reason.

Impressive Memories products are made to order, and as such are highly personalised. Consequently I am unable to use them for any other purpose in the event of an order cancellation. Please check your order very closely for spelling mistakes in names and any message. If you see any mistakes, please get in touch as soon as possible as I may be able to correct any errors. I cannot guarantee that I can correct any errors once your order goes into production, consequently once I receive returned impression kits I assume that your order specification is as you wish.

Impressive Memories Jewellery Refund Policy

All Impressive Memories orders are customised, personalised and unique, they cannot and will not be refunded.

In the event of a production error where Impressive Memories is at fault (if an item has a spelling mistake) it must be reported within a reasonable time (48 hours), Impressive Memories  will rectify the error. Item must be returned to Impressive Memories within 7 days of reporting it in writing (email).

The original order cannot be changed or altered, for example the design, shape or style or design, unless Impressive Memories are willing to do so.  In the event of Impressive Memories being willing to change the original order, and there is a financial difference, no refund will be given. If the replacement order has a higher value, full payment will be required before the work is carried out.  

A faulty item must first be returned to Impressive Memories (in the condition it was delivered, as per Impressive Memories photograph). If the item has been damaged, altered or changed in any way you will not be replaced or refunded.  If the goods are not adequately packaged, are incorrectly addressed or do not carry the correct postage, or become damaged as a result, Impressive Memories may have a claim against you and will not be responsible to rectify the situation.  Impressive Memories will reimburse reasonable postage costs for tracked recorded delivery (receipt must be supplied). Delivery of the replacement will be the same format as the original order, or by an appropriate method.

Items made with customers elements (hair, cremation ashes, pet fur)

Your order will most probably look different to any images shown as samples. Each order is unpredictable due to the unique and individual nature of the jewellery and its content. Results will vary depending on each encapsulation and the final appearance cannot be based on a previous photograph shown. If you have a specific look or appearance that you would like, please make your wishes clearly known but accept that this cannot be guaranteed. I am happy to advise and I will try to make an item to your specific wishes but your piece is bespoke and unique to you and no refund, replacement or substitution can, or will, be offered in the event that you are not satisfied by it visually.

When giving these elements to Impressive Memories you accept that you have given responsibility to Impressive Memories to care for, use appropriately and return any unused elements. In the event of an issue arising you accept that the elements, once placed in resin, cannot be recovered or removed from the resin.

If you cannot accept  this, please do not order.

Necklaces, Chains, Bracelets etc…

After you receive a necklace, chain or bracelet etc (any other jewellery items) from Impressive Memories it is your responsibility to care for it correctly. These jewellery items can, and will, break if handled and used incorrectly. Before they are sold they are checked for any defect. No refund or replacement will be offered. If it is repairable you are welcome to enquire about a repair service.

Delivery

I aim to make and return your item 14-21 days after your elements or print kits are returned. During busy periods or during personal holidays this time may be extended. If you require an Express service please choose this option from the online shop. Please make contact before ordering to receive up to date delivery predictions.

Participating in an Impressive Memories Jewellery Event

Impressive Memories offer an event option.  Should you wish to organise or attend an event, please be aware of the following-

Each event is organised with specific costings and conditions, and requires a nominated host to ensure that all participants are informed of the details.  The terms and conditions of each event will be given in writing to the host and if agreed to, a booking will be made. All participants wishing to attend will be required to pay a booking fee.  This is not refundable should you choose not to attend, or be unable to attend. The fee is charged to cover travel costs, accommodation & venue hire. All participants will be invoiced with the terms and conditions for the event they are booking.

Full payment is required at the event in the form of cash or Paypal (fees may apply) for all orders placed.  If the parent/guardian is not attending the event, the order & payment is agreed & paid prior to the event.

Return of completed items will be to the original venue, or one agreed by all parties.  Should you be unable to collect your item in person, it is the customers responsibility to arrange collection.  After collection/delivery Impressive Memories are no longer liable for the order.

Standard return/refund conditions apply to items ordered at an Impressive Memories event.

Customer Data

Please read the Privacy Policy for full details.

Copyright of Online Images

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from my website or social media sites, including but not limited to text, graphics, video, messages, code and/or software without my prior written consent, except where expressly invited to do so. Websites or businesses found to be using my photographs or passages of text without express permission in a commercial manner, or any other manner deemed to be an unauthorised breach of copyright, will have legal action taken against them.


Ceramic & Clay Orders

Ceramics are made to your specifications but may need altered depending on the design.  This will be discussed prior to your item being completed. Once I have started producing your bespoke order I cannot cancel your order for any reason.  

If  item cracks or breaks during the process of kiln firing & glazing, you will be welcome to return and remake your item.

Ceramic items are not microwave, dishwasher or oven proof and should be washed only by hand.


Impressive Memories Life Casting

Making a Life Casting Booking

To make a booking I ask for a £15 deposit to secure your agreed time and date. This will be deducted from your total on the day of your appointment.  Bookings can be made via my my website at www.impressivememories.co.uk  

Cancelling a Booking

Cancellation of a booking can be made 7 days prior to your appointment and refund will be given.  If you require to reschedule your appointment you can do so up to 48 hours prior to your booking. Booking deposit will not be refunded and cannot be rescheduled within 48 hours of the booking.

Order Payment

When attending an appointment with myself, you agree to pay 50% of your outstanding order total (minus the booking fee) on the day of your appointment.  The balance is due on collection, within 7 days of being notified that your order is completed.

Payment is accepting in cash, Paypal, Credit Card or Bank Transfer. (Fees may apply for using Paypal).

Life Casting Orders

For all life casting commissions, the products remain property of Impressive Memories until payment is made in full. The copyright of the piece, along with the right to make and sell further copies, or use images of the piece continues to remain the property of Impressive Memories at all times unless otherwise negotiated at the time of booking/payment. For commissions where a silicone mould is made of the plaster original at the client’s request, the client is responsible for keeping & maintaining the mould.  Suitability for future use is not guaranteed after it leaves Impressive Memories.

Life Casting Orders – Animals

Impressive Memories reserves the right to refuse casting of any animal deemed unsuitable.  Live animals must be muzzled if requested. Deceased animal casts must be completed within 24 hours of the animals death.  Booking fee applies and full payment must be made on ordering animal casts, unless agreed by Impressive Memories.

Life Casting Orders – For Deceased

Impressive Memories reserves the right to refuse casting of any deceased person deemed unsuitable, at any stage of the proceedings.   You may be asked to complete a set of questions prior to the casting taking place.

Agreeing to attempt a life cast with a deceased person has no guarantee of success.

Participating in an Impressive Memories Life casting Event

Impressive Memories offer an event option.  Should you wish to organise or attend an event, please be aware of the following-

Each event is organised with specific costings and terms & conditions, and requires a nominated host to ensure that all participants are informed of the details.  The terms and conditions of each event will be given in writing to the host and if agreed to, a booking will be made. All participants wishing to attend will be required to pay a booking fee.  This is not refundable should you choose not to attend, or be unable to attend. The fee is charged to cover travel costs, accommodation & venue hire. All participants will be invoiced with the terms and conditions for the event they are booking.

Full payment is required at the event in the form of cash or Paypal (fees may apply) for all orders placed. If parent/guardian is not present at the event orders and payment are agreed and made prior to the event.

Return of completed items will be to the original venue, or one agreed by all parties.  Should you be unable to collect your item in person, it is the customers responsibility to arrange collection.  After collection/delivery Impressive Memories are no longer liable for the order.

Standard return/refund conditions apply to items ordered at an Impressive Memories event.

Copyright of Online Images

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from my website or social media sites, including but not limited to text, graphics, video, messages, code and/or software without my prior written consent, except where expressly invited to do so. Websites or businesses found to be using my photographs or passages of text without express permission in a commercial manner, or any other manner deemed to be an unauthorised breach of copyright, will have legal action taken against them.